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Trunk Club Review (my Maiden Voyage) – UPDATED!

In Hazelnut, Miscellaneous on March 14, 2016 at 3:09 pm

I swear, I have a good reason for going 2.5 years between blog posts. It’s not that this blog is dead. It’s that I’m trying not to let myself post here until I finish the project that is my other blog, as a way of spurring myself to get the darn thing done. But at 9 months since my last post there, well … it’s gonna take awhile. And in the meantime, Peanut is nearing the end of first grade, the baby whose prenatal ultrasound was in my last post is now a toddler (we shall call him Hazelnut), Tolkien and I are both finally done training and are in grown-up jobs, and life is spinning on as usual. It’s that frenetic pace of life that actually prompted me to enter the universe that is the topic of this post: the magical world of subscription boxes.

As a working mom with two small kids, clothes-shopping for myself is a chore akin to spreading tar on my driveway. In August. It’s no fun at all, dragging both of them into a fitting room and begging one to stop screaming and the other to stop sticking a head into other people’s stalls while I try to shimmy in and out of multiple pieces of clothing in under five minutes because snacktime is rapidly approaching. So at some point last year I realized that I had not purchased clothes for myself since before my last pregnancy and therefore no longer had very much that fit. And who wants to go out in public looking like a weirdo? Enter subscription boxes.

Subscription boxes are boxes of items (clothes, jewelry, workout attire, home goods, depending on the company) that are shipped to your home at your request and save you the hassle of shopping (or of searching endlessly online) while letting you know of new products or trends you might not have heard of otherwise. Every box has its own rules regarding returns and pricing, but the general concept is brilliant. Save me time and the hassle of going to brick-and-mortar stores? I’m on board.

The first box I tried was Stitch Fix. I may do a post on my Stitch Fix purchases at some point, only because I know a lot of people really like to see the items in others’ boxes so they can request them for themselves, but my goal is not to become a fashion blogger (shocking I know) so we’ll see whether I get around to it. With Stitch Fix, you fill out an online style profile, create a Pinterest board to illustrate your personal style, and pay a $20 styling fee per box. The boxes can be scheduled or can be ordered on a one-time basis whenever you want. Each box is put together by a stylist using your pins, your profile and your measurements. Each box contains 5 items and you keep as many or as few as you like. If you keep any, the styling fee is applied towards your purchase. If you keep all 5, you get 25% off the entire box. Whatever you don’t want goes into a prepaid envelope that you drop back in the mail. You give detailed feedback on the pieces you liked and didn’t like and why, with the idea being that each box should get better and better as your stylist gets to know you. I really enjoyed the convenience of Stitch Fix coming to my door and I also appreciate their excellent customer service (they’ve been known on multiple occasions to send free boxes or flowers or gift cards to clients with illnesses or recent tragedies). And you cannot beat being able to try on clothes in the comfort of your own home, at your convenience, with your own closet right there so you can see whether a new piece goes with something you already own.

I also tried Sparkle Box, a jewelry subscription service, which was easy and fun. They don’t allow returns, but their prices are much lower, so one box wasn’t the end of the world, and the pieces they sent were pretty as well as high-quality.

After a couple of Stitch Fix boxes, I started wondering whether they were really my style, however. At the same time, I realized that we have a lot of wedding and wedding-related events coming up this year, I don’t have many dresses that still fit me, and there is no way I’ll have the time to go out and buy multiple outfits. So I started looking around online, and ultimately decided to try Trunk Club. During my virtual exploration, I found looking at other people’s Trunks really helpful, so I’m sharing mine in case others want to decide whether or not to take the plunge. (Disclaimer: This is not by any means a sponsored post — none of these companies know who I am — but there are referral links in this post. That means if you click on one of the links in this post and join the service, I’ll get a credit and you’ll get a code to pass on for your own credits.)

Trunk Club is a personal styling service run by Nordstrom. Similarly to Stitch Fix, you fill out a style questionnaire online, but you then communicate directly with your stylist by phone or e-mail. They then put together a trunk of around 15 items, and send you a preview. You have a chance to nix any items you don’t like, they add in more, and then they send it to you. You have 10 days to try on the pieces at home, and you just schedule a UPS pickup at your home for everything you want to return. Plus, there’s no styling fee. The downside is that the pieces are from Nordstrom (and not the clearance rack) so they’re definitely pricey. However, if your Trunk pieces go on sale in the store, you automatically get the lower sale price when you check out.

Since there was no styling fee, I could send back everything I didn’t like, I know Nordstrom is more my style, and I know their items are decent in terms of quality, I figured it was worth a shot to see if they could do the hard work of wedding-season shopping for me. I told them I wanted bright dresses, some LBDs, and maybe some shoes, and to keep each item less than $100 (still pricey for me, but definitely low-end for this service — I’ve seen bloggers online get items costing $400 or more.) My goal was absolutely not to keep the whole trunk (that would put me out nearly $2,000!) but to painlessly find one or two dresses.

So here was my first Trunk:

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This thing was a beast!

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First look upon opening:

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This trunk contained 15 items. During my preview, I had declined 8 items (including an Ivanka Trump dress that I otherwise liked because #boycottTrump) and my stylist Megan had added more that would be surprises. Here was my invoice:

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And here are the items (and remember, I am no model and Tolkien is no fashion photog):

Maggy London Illusion Yoke Crepe Sheath Dress – RETURN

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I was not a fan of this. I don’t really like dresses with sheer yokes to begin with; they just seem kind of old to me. Plus the length was really unflattering for a short person, and the fit wasn’t great anyway. I’ve been looking for an LBD with some eye-catching detail for several months, ever since mine unceremoniously fell apart, but … this isn’t it.

Ali & Jay Ponte Sheath Dress – RETURN

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This was the second LBD possibility in this trunk. It didn’t have anything unique about it, and the fit was terrible — too clingy in the stomach and shoulder straps that were so long a linebacker could have slid under there with me. An easy no.

Ellen Tracy Belted Stretch Sheath Dress (black) – RETURN

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This was the final LBD option in this trunk. It was nice, and fit well, but it’s not really what I had in mind. The belt, detailing and pockets make it more of a day or office dress, and what I’m looking for is a black event dress. So this went back.

Ellen Tracy Belted Stretch Sheath Dress (blue) – RETURN

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This is the exact same dress as the one above in a different colour. Which is a little disappointing because I’d rather have more options to try on, but it was certainly a nice dress. The fit was good and I like the bright shade, but again this is more of a professional day outfit, when what I’m looking for is party dresses.

Love, Fire Love Dress – KEEP

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I absolutely love this dress. The colour is vivid enough for me, the silhouette is fun instead of frumpy, and the lace detailing is beautiful. In addition, the price point was totally reasonable. The only problem is that the fit isn’t perfect. But it’s close … so I was on the fence. I eventually decided to keep it, partly so I could show my stylist that I will buy pieces that are bright and affordable.

Eliza J Sheath Dress – RETURN

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Red is my favourite colour, so this dress was already doing well in that department, and the fit wasn’t bad. It would be a great dress to have on hand for professional events. However,  I have enough of those at the moment, so this is going back.

Tahari Floral Jacquard Sheath Dress – KEEP

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This was the item in my preview I was most excited to try, and the one item that I said yes to immediately. I like the bright floral print and I like that the print circles only one part of the garment. The fit is nearly perfect; the shoulders are a little too big, but this dress wouldn’t need too much altering. I wish the background wasn’t black, but that’s a minor quibble.

Adrianna Papell Pleated Stretch Crepe Sheath Dress – RETURN

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The colour and fit were both fine, but this just seemed sort of “mother-of-the-bride” to me. Not that there’s anything wrong with that, and I will totally embrace it when my time for that comes, but that time is not now.

Eliza J Floral Scuba Fit and Flare Dress – RETURN

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This dress fit like a dream. For that reason alone I was super-tempted to keep it, since that’s kind of a rare occurrence for me. But navy is one of my least favourite shades, so I wasn’t excited about the colour scheme on this. Plus the floral print made it seem too similar to the Tahari dress I’m definitely keeping. I would love to see this dress again in a brighter, happy shade or print.

BaubleBar Bold Multistrand Beaded Statement Necklace – RETURN

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And now we enter the accessory portion of the evening (some of these are also pictured in the photos above). I love this necklace — I like pink, and I like the striking design — but I just don’t need much jewelry right now, and I think this is a little overpriced.

Nordstrom Link Choker – RETURN

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This is quite possibly the most boring piece of jewelry I have ever encountered. Literally, it’s a chain. Around my neck. And that’s it. I’m pretty sure I’ve seen infants wearing more interesting pieces than this. I couldn’t take it off fast enough.

Alexis Bittar Miss Havisham Ear Chains – RETURN

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OK, at these I had to laugh. They’re pretty and all, but there is no way I would spend $115 on a pair of earrings. I am not into expensive jewelry at all, and if I did need any I would ask my family overseas to buy it at more reasonable prices there. I’m sure sad, wealthy Miss Havisham would appreciate these earrings and their cost, however.

Spanx – RETURN

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These also made me laugh. My stylist Megan must have thrown these in because I asked her to find dresses that were forgiving of my post-baby belly. However, I don’t need these, because I already have a Spanx collection 🙂

Topshop Giselle Buckle Sandal – RETURN

Having Indian skin, I don’t love nude-coloured footwear. Since it doesn’t match my skin tone, it just looks odd. Plus these shoes felt low-quality and weren’t comfortable. Another easy no.

Sam Edelman Aisha Fringe Sandal – RETURN

This was a tough one. I love these shoes, and I do happen to need dressy black sandals. So I wavered for awhile, but ultimately they’re too expensive for the amount of use I would likely get out of them. I feel like I could find something similar for half the price and put the money I save towards a more worthy object, like the poor. Know what I mean? So bye-bye, cute shoes. Sniff!

And that was my first Trunk. Overall, I was really happy with the experience. I think my stylist did a fairly good job picking out pieces for me as a total stranger, I did end up keeping two dresses, and I got to try on things at home that I might never have come across in a store. My feeling is that I would never use Trunk Club to provide me with a whole wardrobe, because it’s difficult to justify spending at their price point when you can easily get everyday clothes for less (and probably should, when there are suffering people everywhere to whom we need to be donating.) But for a targeted need for which you would probably have to spend more money anyway, such as special-occasion outfits or suits or leather jackets, ordering a Trunk just for that purpose could save you a lot of time, energy and trips to the mall. If you’re considering trying it out, I hope this post was helpful. And if you do pull the trigger, please share your Trunks (or Fixes, or whatever you order) with me! Seeing others’ loot is half the fun. If you already have ordered one of these, what did you keep? And what other subscription boxes do you like? Tell me your finds!

UPDATE:

In case anyone reads this entry and considers trying Trunk Club, I feel the need to state that, two months later, I have canceled my Trunk Club account. Why?

For starters, I was hearing multiple stories of people whose stylists were pressuring them to spend more. That would be bad enough, but these same people were also reporting stylists making passive-aggressive comments about their low budgets, stylists going AWOL if they felt you weren’t a worthy enough customer, and stylists who were actually suggesting that clients should try Stitch Fix if they weren’t financially ready for Trunk Club. Ugh.

Then, this e-mail was posted to a Trunk Club Facebook group by a TC client. This is an internal message about her that was accidentally cc:’d to her:

Displaying image.pngDisplaying image.pngLeaked Trunk Club e-mail

Apparently, this client had “only” purchased 4-5 items from her last 4 trunks, and the company was viewing her as a “time suck.” In addition, this e-mail seems to imply that, contrary to their public statements that there is no minimum purchase, TC actually does have an internal minimum purchase expectation, after which a paying customer can apparently be blacklisted. Obviously, this was highly off-putting to me (and scores of others.)

The final straw was when I e-mailed my own stylist, asking her about this situation. She ignored my message completely. A few days later, I closed my Trunk Club account.

I did send an e-mail to one of the co-founders, also the VP of Member Experience, letting him know why I was leaving. I received a nice message back, apologizing for what happened. But I thought it was interesting that, rather than assuring me that what they say is true and there really is no minimum purchase, he instead said that it’s up to them to “clearly set expectations with customers” and that “moving forward, you can expect to see us make changes to our publicly-stated policies that more clearly outline how the service works.” So there IS an internal expectation of a minimum purchase! I just think that’s disrespectful. A company can run itself however it pleases, but to not communicate their protocol to their customers and then snark on those customers in private (or worse, “blacklist” them) is just unacceptable. Apparently, TC is aiming for the high-end portion of the market, and treating all non-wealthy clients like peons is something they don’t mind doing in the process. But the problem with that, aside from the fact that it’s really jerky, is that in Internet retail, you actually have no idea who your customers truly are. The person who buys “only” one or two items might be a millionaire that you just turned off with your behaviour. I’m willing to bet that’s happened here, as I know of many people who also cancelled their accounts.

So in all, I can no longer recommend Trunk Club. I will say that Stitch Fix has excellent customer service (there are tons of stories online of them sending gifts to clients who have lost loved ones or are going through medical treatment, and I’ve had good experiences with them as well.) And I plan to try other subscription boxes in the future, so we’ll see how they measure up. So if anyone has any personal recommendations, share away!

 

 

 

 

 

 

 

Dude, You’re Getting A Dud

In Miscellaneous on April 17, 2012 at 5:28 pm

I don’t just find bad customer service annoying, I find it really surprising. No matter how many times it happens, I’m always amazed. Do companies not realize that treating their customers well is what keeps them in business? I know I personally will pay a few bucks more to go with a business that won’t give me a migraine every time I deal with them. But I think the truth is, no matter what their party line is, some companies are so big they truly don’t care about losing a few customers. They think they can do whatever they want and let the peons who pay for their European vacations be damned. So where does that leave us peons? Where is our power? It is in spreading the word, my friends. So even though I don’t particularly want to relive this story, I’m going to write about it so I can encourage each of you not to buy your next computer from Dell.

Last summer we had to replace our laptop, and since we’d never had any major problems with our old one, which was a Dell, we went with Dell again. Here is the series of misfortunes that happened as a result of that decision.

Me shaking my fist at Dell. Don't let this be you!

Headache #1: I ordered a Belkin Easy Transfer cable so I could transfer all the files from our old computer to our new one, you know, easily. Oh young Much, how naive you were in those days of August 2011! The equipment came. I plugged in the cable. And it promptly destroyed our old computer. It crashed into a Black Screen of Death I have never seen before in my life and hope never to see again. I believe the message was “This computer has been hopelessly corrupted” or something equally unnerving. I called Belkin. Their reps said to call Dell. I called Dell. It took about 3 days of being bounced from representative to representative and repeating my story every single time before someone would agree to remotely control my computer and help me salvage some of the files. But only after I was forced to buy a service warranty at additional cost. I was desperate (which is what they count on) but how is this not extortion? I paid for their product, it not only didn’t work but wreaked havoc, and I have to pay them more to partially fix it? (Our old computer has never been the same. We envisioned keeping it as a backup but it’s not even useful for e-mail anymore.)

Headache #2: While being tossed from one unhelpful, disinterested phone rep to another, I tried to use Dell’s Live Chat service to talk to someone online for help. I entered the service tag from our new laptop (the one I ordered from Dell.com, in what is commonly known as “the United States.”) Turns out our service tag “indicates you purchased this device overseas, and are thus not eligible to participate in Live Chat services.” How do I get my service tag fixed so it properly identifies my computer as a U.S. device? By calling customer service and being transferred from department to department for six days, of course.

Headache #3: When purchasing the laptop, we had also ordered Microsoft Office to come preloaded with it. It took me 2 days after it arrived (because I was so busy dealing with the smoking wreck our old computer had turned into) to realize that, in fact, they had forgotten to install said Microsoft Office. (Remarkably, they hadn’t forgotten to charge us for it. Astounding, isn’t it?) Another round of customer service calls was required before someone would finally admit this wasn’t due to some ill-advised action on my part and agreed to remotely go into my computer and install it from the Microsoft website.

All of the above took 3 weeks and a total of 14 hours of my own limited time on the phone (as well as the $120 they weaseled out of me for their service warranty because they don’t have the cojones to stand behind their product) before our laptop was usable. As you can imagine, this left me just a tad reluctant to ever call them again, even when I discovered …

Headache #4: Microsoft Office was not installed correctly by the Dell technician who did it remotely while on the phone with me, as the thesaurus function doesn’t work. No solutions I could find online worked when I tried them. I knew calling Dell to fix this would result in the theft of another month of my life, so I put it off until I had that kind of time. This wasn’t until 8 months later. When I did, I was rewarded with the coup de grace, the pinnacle of my astonishment at how poorly Dell treats its customers. I was bounced, naturally, from rep to rep and forced to re-tell my story over and over and over again. The final rep told me it was probably something wrong with my Internet connection since I’d just noticed the problem. No, I said, the problem has been there for months. Then why would you only call now, he wanted to know? BECAUSE I KNEW CALLING YOU WAS GOING TO BE THE NIGHTMARE IT CURRENTLY IS! Then he said he could fix it, but I’d have to pay. Why, I asked, when I already had a service warranty and when this was entirely Dell’s fault, not my own? I quickly learned that Dell technicians don’t listen to your logic, they just repeat a script. In fact they don’t even listen at all, as I kept hearing him put me on hold in the middle of my sentences. I’d finish saying something, hear silence, say, “Hello?” and a few seconds he’d be back. Over and over again. He said I had options if I didn’t want to pay Dell, and this is what they were: I could call Microsoft for help, or I could look up a solution on Google. Seriously. I called Dell Customer Service for a problem with their product and their suggestion was to Google what to do. At this point the guy was actually raising his voice to me and telling me I had to pay. What happened when I asked for his name? With the intention of then asking for a supervisor?

He hung up. No joke, the dude actually hung up on me.

Seething is an unpleasant but not uninteresting sensation. Out of fury and desperation I called Microsoft, who, big surprise, said they weren’t responsible, Dell was. (To be honest, though, I kind of agreed with them, which is why I’m not that outraged with them.) After I willed my heart rate to return to normal and the red spots to stop swimming before my eyes, I did what I think we should all do in these situations: e-mailed the CEO. Too often, the people whose names are actually attached to a company are the only ones who have an interest in whether customers are happy. I mean, why should Dell technicians care, when they can just hang up on callers and avoid ever having a complaint lodged against them?

That afternoon, I received a voicemail from Executive Customer Service (whatever that is) with perfunctory apologies for my experience and asking me to call them back. I did, and was put on hold for 15 full minutes without ever reaching a human being. And I was calling them back! By the next day, I did eventually manage to speak to a human being I’ll call S, who did give me his full name and contact info (I want to give credit where credit is due, to be fair.) After multiple attempts at scheduling a time to fix the situation (and it’s really difficult to carve out whole blocks of time to just sit by the phone when you have an active toddler and, you know, a job) we finally had an appointment a week later. S went into my computer remotely, tried everything I’d already tried (I’m not a computer expert, but I’m no novice either, and these companies always operate on the assumption that you’re an idiot). Eventually he said the only thing he could do was uninstall and reinstall Microsoft Office. With one caveat, though: you can only uninstall and reinstall Office a total of 3 times before you have to purchase it again. And there was the problem. Dell was the one who had had to install it on my laptop, after I called repeatedly last summer, and I have no idea how many times they uninstalled and reinstalled it during that process. S told me if he lost my copy of Microsoft Office while he tried to fix my thesaurus, Dell would not replace it for me. Which was the end of this entire exercise. Tolkien and I rely on having Microsoft Office for a variety of things; I could hardly justify having a working thesaurus in an absent program.

But here’s the thing: WHY should Dell not have to replace Microsoft Office if this entire saga has been due to their actions, not mine? Unless I’m living in Bizarro World, they are obligated to provide us with a system that is exactly what we paid for; nothing more, nothing less. I’m not trying to complain here; I’m just trying to make sure that there is some consequence to these companies behaving as if they don’t have to provide support or even basic decency to their customers. All they want is our money, without giving us commensurate product in return. And they’re getting more and more brazen (see: Customer Rep Hanging Up On Me, above.) So I’m spreading the word, and I’ll e-mail this blog post to the CEO too, so he can see what a regular customer went through because she made the mistake of giving Dell her business (and I even contacted them first to give them a chance to fix it.) I won’t be making that mistake again. Learn from my folly, friends … and don’t support Dell.

Straight Shooter

In Miscellaneous on July 17, 2011 at 3:15 pm

There are so many urgent, deep and meaningful issues going on in the world today.  War.  Global warming.  Crime.  Unemployment.  And that’s why I’m going to talk about hair.  (That sound you just heard was the click of any male readers leaving this site for ESPN.)  Ladies, you understand.  Hair is a huge focus of time and attention.  It’s not like I even want it to be, and it still is.

I had that sort of category-defying wavy/bushy (read: not attractive) hair until my late teens, when it rather suddenly became curly.  This could be due to the end of puberty but also coincided with a major move, so a change in the local water and humidity in the atmosphere might partially be to blame.  I’ve moved many times since then and have noticed a change in my hair with each different place.  I find this incredibly irritating.  Why do we have to experiment with and find an entirely new hair-care regimen every time we change an address?  It’s expensive, frustrating, and dooms us to months of bad hair days in between.  We’ve lived in our current home for over a year and I still haven’t cracked my new hair-care code yet.

Like many women with curly hair, I long — long, I tell you! — for straight hair.  Oh, those glossy locks, free of flyaways, absent of my mortal enemy frizz … my envy knows no bounds.  Whenever women with naturally straight hair tell me they wish for curls, I just wonder if they’ve never owned a mirror.  When you look like this …

… is there any particular reason you’d want to look like this?

I was in my early 20s when I read the book Curly Girl by Lorraine Massey.  It was a revelation.  For the first time, I felt, if you will, diagnosed.  This book doesn’t just tell you how to care for curly hair.  It’s actually a manifesto for women with curls to rise up and DEMAND THEIR RIGHTS.  This book informed me that I was an underrepresented minority, that most social injustice is actually due to the oppression of curly-haired women by straight-haired women, and that society as a whole has conspired to keep the curly-haired woman down.  I was amazed.  I had been downtrodden and didn’t even know it!  I resolved to follow Lorraine Massey’s formula for caring for curly hair to the letter.  I invested effort in tracking down her recommended products, to say nothing of money, and countless hours following her procedures, and … it didn’t work.

You can't blame me for believing a woman whose curls look as good as this.

I can’t totally discount Curly Girl, though, which has a place on my bookshelf to this day.  Lorraine’s philosophy is that shampoo is evil, and she sells a version called “No-Poo.”  I didn’t think giving up shampoo completely worked well for me, but I do think that limiting the amount you use is probably a good idea for most of us.  The chemicals in the lather are pretty harsh and strip everyone’s hair of the natural oils we’re meant to have.  And I did think she raised a good point in questioning just where our yearning for straight hair comes from.  To this day I still think straight hair looks more “professional.”  But is that because it looks more Western?  In a general sense, curly hair is associated with ethnicity (not every non-white ethnicity, of course, but many of them) and it does seem that the desire for straight hair is a symptom of the blonde-and-blue-eyed Barbie syndrome wherein the more Caucasian you look, the better.  Obviously that’s not something I believe we should be promoting to girls around the world.

What I realized for myself was that it’s not my curls I hate, it’s the frizz.  I’d be perfectly happy to have curly hair if it was controlled and defined as many women’s curls are.  Mine are not.  I straighten my hair (when I have a chance, that is — now in the post-Peanut age, that’s once a month) because that’s the only way to minimize my fuzzy halo.  I assure you I’ve tried everything.  Lorraine Massey developed this special type of haircut for curls called the DevaCut that’s just short of insane.  The stylist devotes 2-3 hours to discussing with you your hair beliefs, your hair history, your hair goals, and then cuts each individual curl one at a time after first examining it to determine which way that particular curl “wants” to be cut.  The curls tell you what they want, not the other way around.  In desperation, I tracked down a Deva stylist in my area for one of these marathon therapy/lunacy sessions.

Didn’t work.

That stylist also recommended that I use much more gel than I had been using (“The biggest problem curly girls have is not using enough product”) which of course prompted the next stylist I saw to tell me I was using way too much gel and should never use any at all (“What are you, crazy?”)

I just browsed some curly-hair online support groups — yes, such things exist, and if you didn’t know that, it means you have no need to know that, which means I’m jealous of you — and apparently an updated edition of Lorraine Massey’s book just came out, so maybe that version would work for me.  (Apparently, curly hair also comes with a healthy dose of delusion.)

So, my universally beautiful friends, I’m throwing this out to you.  What products do you love?  Like I said, I think I’ve tried everything.  Right now, for straightening I’m using a Chi and an anti-frizz serum.  For curls, I’ve swung the pendulum back from salon products to the Garnier Fructis line with mousse, anti-frizz serum and a bit of Lorraine Massey’s AnGEL gel.  Help me!  Together, we can eliminate the worldwide scourge of bad hair!  Next we’ll tackle smallpox!  (Oh, someone already did that?  Great, then they’re free.  They can help with the hair then.)

Not Born Yesterday

In Miscellaneous on December 2, 2010 at 8:15 pm

Over Thanksgiving I saw the following commercial, which infuriated me.  Has anyone else seen this?

Way to go, GM, comparing yourself to others who happened to have misfortune come upon them.  Guess what, big guys?  You didn’t just “fall down.”  Your misfortune came about through your own poor decisions and your own unethical behaviour.  And guess what else?  When it comes to helping you back up, WE had no choice in the matter.  Someone did it for us.  So don’t use your advertising spin doctors to rewrite history and cast you as the brave, innocent, courageous victims. 

Really, these companies think we’re total idiots.  But then, the “Jersey Shore” cast is now commanding hundreds of thousands of dollars per club appearance, so I guess they might have a point there.